Privacy Policy
Last Updated: November 10, 2025
Maison Shades (“we,” “our,” or “us”) is committed to protecting your privacy. This
Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you visit our website, www.maisonshades.ca, or use our services. Please read
this policy carefully.
Information We Collect
We collect personal information that you provide to us voluntarily. The types of personal information we may collect include:
Contact Information: Your name, email address, mailing address, and phone number.
Payment Information: Credit card numbers, billing details, and payment method information. These are processed securely by our third-party payment processors.
Communication Data: Any correspondence or inquiries you send to us, including customer service interactions.
Usage Data: Information on how you interact with our website, such as browsing patterns, device details, and IP addresses.
Opt-In Information: If you voluntarily subscribe to our SMS messaging program, we collect your phone number.
How We Collect Your Information
We collect your information through various channels, including:
Forms: Information you provide on our website (e.g., contact forms, order forms, subscription forms).
Direct Communication: Your interactions with us through email, phone, or in person.
Transactions: Information you provide when making purchases or engaging with us at the point of sale, both online and offline.
Mobile Opt-In: If you subscribe to our SMS messaging service, we collect your phone number for marketing and informational texts.
How We Use Your Information
We use the information we collect for the following legitimate purposes:
To Provide Our Services: To process your orders, deliver products to you, and schedule appointments.
To Communicate with You: To respond to inquiries, send service-related updates (e.g., order confirmations, shipping notifications), and, with your consent, send marketing messages via email or SMS.
To Process Payments: To securely complete your transactions.
To Improve Our Website and Services: To enhance your experience on our website, troubleshoot issues, and improve our offerings.
For Legal Compliance: To comply with legal obligations or protect our rights and the safety of our customers and employees.
Sharing Your Information with Third Parties
We do not share your personal data with third parties for their marketing purposes. We may share your information with third parties only in the following cases:
Service Providers: We may share your information with trusted third parties who assist in operating our website, processing payments, and fulfilling orders (e.g., payment processors, shipping carriers). These providers are contractually obligated to safeguard your information and use it only for the purpose for which it was shared.
Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
Mobile Opt-In Data: Your phone number and opt-in consent for SMS marketing will never be shared, sold, or used for any third-party marketing purposes.
SMS Messaging Terms and Conditions
By providing your phone number and opting into our SMS messaging program, you agree to receive automated marketing and informational text messages from Maison Shades at the number +1 613-900-7335. You may receive messages related to order status, promotions, and other updates. Message frequency varies.
Message and Data Rates: Standard message and data rates may apply based on your mobile carrier’s terms.
Opt-Out: You can unsubscribe from SMS messages at any time by replying “STOP” to any message you receive. To get help, reply “HELP” or contact us at +1 613-900-7335 or info@maisonshades.ca.
No Sharing of Opt-In Data: We will not share your phone number or SMS consent information with any third parties for promotional purposes.
Your Rights and Choices
You have the following rights regarding your personal information:
Opt-Out of Marketing Communications: You can unsubscribe from email promotions by following the unsubscribe instructions in any marketing email. To stop receiving SMS messages, you can follow the opt-out instructions mentioned in Section 5.
Access and Control: You have the right to access, update, correct, or request deletion of your personal data. To make any requests, please contact us using the information below.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. If you request the deletion of your data, we will remove it from our records unless we are required by law to retain it.
Security of Your Information
We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of data transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
How to Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us:
Email: info@maisonshades.ca
Phone: +1 613-900-7335
Mailing Address: 900 Dynes Road, Ottawa, ON, K2C 3L6, Canada